WS/FCS has teams of certified and experienced technicians to provide support for us for any WS/FCS-owned device or account.

If your WS/FCS-owned device (laptop, iPad, etc.) is malfunctioning or damaged, do NOT take it to an outside company (for example, Best Buy's Geek Squad) for troubleshooting or repair. Please submit a Tech Work Order (tech ticket). Our ticket system is One to One Plus, sometimes called One to One. There is a link to One to One on the Employee Resources website. The icon looks like this:

one to one icon.JPG

You should also submit a ticket if you are having a problem with your classroom phone, Promethean Panel, problems with printing, or trouble with your school accounts like email, NCEdCloud, or Clever. If you ever aren't sure who to contact for help with a school-owned device or account, submitting a ticket is a great place to start.

You should also submit tickets for issues with student devices and accounts.

Once you submit the ticket, you'll receive an email confirmation. After that, watch your email for updates because technicians may request more information. You'll get an email notification when your issue is resolved and/or the ticket is closed.

If your ticket is about a device, please check with your media coordinator to see if you need to keep the device in your classroom or if there is a central location where you need to take it, or other procedures to follow to get it ready for the technician.

If you need immediate help with a tech issue, you can call the Tech Service Desk at (336) 727-8300.

Click here for instructions on how to submit a tech ticket in One to One Plus.

Click "Home" in the course navigation menu on the left to return to the home page.

Click "Tech ASAP" in the course navigation menu to return to the page with links to information about tech things you'll want to have done as soon as possible.

Click the "Next" button in the lower right corner of this webpage to go to the next item.